The amount of complaints reflects the ratio of advertised orders to the total amount of all orders that have arrived at the enterprise.
Brief description
This indicator is an important determinant of the quality of a company's performance. Depending on the exact definition of the indicator, one can distinguish, for example, the indicator of product quality to overall quality (product quality, logistics, service, etc.). To calculate it, the number of advertised orders is added up and divided by the total number of orders.
