Safety support services
prepared designs in 3D version
completed projects
industry experience
problems are 1 hotline phone
problems technician support required
required arrival of our service
Intralogistics consulting
Our advantage comes from the fact that we have ainternal teamengineers and designers who have in-depth knowledge of the intralogistics industry and warehouse systems.
Havingindustry knowledgeis one of the greatest benefits we can offer our clients. Our specialists provide support at every stage - from design to implementation and optimization.
Learn about Intralog's consulting approach
- Customer needs analysis – na każdym etapie doradztwa dogłębnie analizujemy wyzwania i potrzeby operacyjne klienta, uwzględniając specyfikę jego działalności i dostępne zasoby. Słuchamy potrzeb, wnikamy w mechanizmy (np. niesymultaniczny odbiór towarów), analizujemy scenariusze, proponujemy rozwiązania.
- A team of industry specialists– czuwa nad sprawnym przeprowadzeniem klienta przez cały proces. Nasza dogłębna znajomość mechanizmów branżowych umożliwia zadawanie właściwych pytań, które ujawniają kluczowe potrzeby, a także wizualizowanie i optymalizowanie proponowanych rozwiązań.
- Optimization kosztów i zasobów – dzięki wiedzy pomagamy unikać błędów i niegospodarności. Skupiamy się na znalezieniu najbardziej efektywnych rozwiązań, które nie tylko sprostają bieżącym wyzwaniom, ale będą również skalowalne na przyszłość.
- A personalized approach – każdy projekt traktujemy unikalnie i dopasowujemy do specyficznych potrzeb. Wiele branż, ograniczeń nauczyło nas elastycznego działania. Nie boimy się wyzwań, np. budowania wielopoziomowych antresoli, gdy nie ma dostępnej powierzchni poziomej. Nasze rozwiązania uwzględniają zarówno bieżące wyzwania, jak i możliwości przyszłej rozbudowy systemów.
- Modern tools – wspieramy się zaawansowanymi narzędziami symulacyjnymi i wizualizacjami 3D, które pozwalają dokładnie przedstawić klientowi, jak będzie funkcjonować wdrożony system, zanim podejmie decyzję o realizacji. Pracujemy w oparciu o podejście Industry 4.0.
Benefits of having an internal team of specialists
Constant availability of experts
Our team of engineers is available at any time, allowing for quick response to customer needs and ongoing optimizations during the project.
Understanding the specifics of the market
With many years of experience gained in Polish and international markets, we are able to anticipate potential risks and challenges and effectively prevent them.
Flexibility and innovation
Having an in-house team allows us to quickly adapt new technologies and innovative solutions, which we constantly improve and adapt to the changing needs of the industry.
Advice based on experience
Our consulting is not just theoretical knowledge. It is based on many years of realizations and practical experience gained from working with clients from different sectors of the economy.
As a result, Intralog customers benefit:
Confidence in the effectiveness of the proposed solutions
Our specialists know exactly which solutions work and which can be challenging.
Kompleksowe wsparcie od projektu po realizację
We advise not only at the planning stage, but also during the implementation and optimization of systems performance, allowing clients to respond in real time to dynamically changing operational needs.
Intralogistics training
Training personalized to your system
Unlike general courses, Intralog training is alwaysdesignand tailored to the specific intralogistics systems installed at a given company. The goal is for employees to be fully prepared to operate the systems on an ongoing basis, minimizing the need for external service interventions.
- Internal maintenance – dzięki naszym szkoleniom, personel klienta jest w stanie wykonywać podstawowe czynności konserwacyjne, co zapobiega awariom i zapewnia stałą wydajność systemu.
- Reduce downtime – każda godzina przestoju to wymierna strata finansowa. Odpowiednio przeszkolony zespół wewnętrzny może szybko reagować na drobne problemy techniczne, zanim rozwiną się w poważniejsze awarie, wymagające interwencji serwisowej.
No need for external service visits
Thanks to the thorough training of the team, many minor repairs and maintenance activities can be carried out by the customer's employees, without the need to call in an external service. This translates into:
- Time and cost savings – brak konieczności organizowania nagłych wizyt serwisowych pozwala na szybkie rozwiązywanie problemów i utrzymanie ciągłości operacji.
- Minimize operating losses - Trained, informed personnel are able to respond quickly to potential problems, allowing them toMaintaining uninterrupted operation of systems.
Why partner with Intralog and provide training to your staff?
Prevention instead of repair
Our design training helps customersprevent breakdowns, rather than reacting to them, which minimizes the risk of major outages.
Customization
Training is tailored to the customer's specific installation and intralogistics systems, allowing them to operate more efficiently.
Operational efficiency
With training, the client's team can run the day-to-day operation of the systems, which contributes to themaintaining workflowStorage.
Remote support - no visit required
Ourexperienced team of engineers and service technicians, which works inside Intralog, monitors systems in real time, allowing problems to be quickly identified and resolved remotely.
Rapid diagnosis and elimination of problems
- Only 7% problemsrequires more advanced technical support, which in most cases we can solve remotely, without the need for an on-site technician visit. This allows us to quickly implement solutions and minimize the risk of warehouse downtime.
- Real-time monitoring and analysis – nasz zespół jest w stanie analizować dane z systemu, co umożliwia szybkie diagnozowanie problemów i wdrażanie poprawek. Łączymy się zdalnie z systemem klienta, dzięki czemu jesteśmy w stanie zareagować szybko, bez konieczności wizyty.
- Minimizing service costs: Remote support avoids costly service visits, saving time and resources, and reducing operational downtime.
Service - intralogistics interventions at the customer's site
Prompt and professional intervention
Although only3% problemsrequires the arrival of our service on site, we ensure that each intervention is carried out within24-48 hours, depending on the selected service package. This minimizes downtime and ensures the continuity of intralogistics systems.
How does Intralog approach the service keeping customers safe?
Effective support, determine the cause of defects
Our specialists are very familiar with the equipment and processes, and do not need to learn them at the customer's site. This speeds up diagnosis and enables quick action, efficient repairs and maintenance, thus minimizing downtime.
Service packages
We offer a variety of service packages that are tailored to meet individual customer needs, providing regular inspections, maintenance and access to key spare parts.
"First-aid kit", an essential of spare parts
On request, we provide a spare parts package that allows a local team to quickly replace damaged components without having to wait for new parts to be delivered, reducing repair time.
HOTLINE - dedicated service line
Troubleshooting over the phone
Our hotline is the ideal solution for companies that need quick support without a technician visit. With our experienced team of service technicians,90% problemsmanages to be resolved in as little as one phone call. This means that most glitches and technical questions can be fixed on the fly, with no delays in warehouse operations.
Effective training of the customer's team – dzięki szkoleniom projektowym, dostosowanym do specyficznych potrzeb systemu, personel klienta jest w stanie samodzielnie przeprowadzać bieżące konserwacje i drobne naprawy, co dodatkowo zmniejsza konieczność kontaktu z zewnętrznym serwisem.
- Quick access to help: During business hours, the customer can count on fast and efficient assistance from specialists who are ready to solve the problem urgently.