EFQM model
The EFQM (European Foundation for Quality Management's Mission) model is a self-assessment systematics derived from the area of Total Quality Managements (TQM). The model was created in 1988 by 14 European companies.
Brief description
The EFQM model presents for organizations in Europe a comprehensive managerial instrument that can be achieved with long-term maximum performance on all managerial levels. What is important here are the benefits that have been created to meet customer needs.
Basically, the EFQM model is based on 5 partners: the enterprise - supplier customer, owner, co-worker and society.
The EFQM model consists of 9 criteria that combine as follows: through customer satisfaction, co-worker satisfaction and social responsibility/image, which deepen through leadership, are accelerated by policy, strategy, co-worker orientation, as well as resource and process management, from which excellent business results flow.
The two basic pillars of the EFQM model are “Criteria-results” and “Criteria-qualifications.”
- The criteria-qualifiers show how the organization is doing in the areas of management, policy, strategy, associates, partnerships, resources, and with processes; that is, how results are achieved with these factors.
- Criteria-results measure the results of colleagues, customers, commercial performance, as well as key results, and represent what the organization has achieved.
Tasks and objectives
The EFQM model is intended to bring systematics to TQM activities and support the enterprise in improving its benefits.
Through continuous observation of all processes, information about future trends is read or developed. The EFQM model is a tool that gives support in building and continuously developing a comprehensive management system. It is intended to help recognize one's own strength, weaknesses, as well as the potential for improvement of negative elements, and to guide the company's strategies here.